Privacy Policy
Effective October 22, 2026
This policy explains how Pullforu ("Pullforu", "we", "us") collects, uses and shares information when you use the Pullforu app for customers, the Pullforu Driver app, and pullforu.com (together, the "Services"). If you have questions, use the contact form.
Information we collect
- Account information: name, email, mobile number, profile photo and password (stored securely by our login provider, never in plain text).
- Trip information: pickup and drop-off addresses, what you're moving, item and proof-of-delivery photos, chosen vehicle, times, prices, ratings, tips, messages between customer and driver, and support reports you send us.
- Location: customers may share their location to set a pickup. Drivers share their precise location while they're online or on a trip so we can offer nearby trips and show customers where their driver is.
- Payment information: card payments are processed by Stripe. We don't store full card numbers; we keep a reference to your saved card and the last four digits. Driver payouts are handled by Stripe Connect, which collects the identity and bank details it needs.
- Driver information: vehicle details and photos, driver's license, insurance and registration (images and expiration dates), and approval status.
- Device information: a notification token so we can send trip updates, plus basic technical logs (app version, errors) used to keep the Services working.
- Website forms: what you enter on pullforu.com (for example the driver list or launch notifications).
How we use it
- To provide the Services: quotes, booking, matching drivers, navigation, live tracking, payments, receipts and payouts.
- For safety and trust: verifying drivers, investigating reports and accidents, preventing fraud and enforcing our Terms.
- For support and communication: trip notifications, texts or emails about your account, and replies to your messages.
- To improve the Services, for example understanding demand by time and area.
We don't sell your personal information, and we don't use it for third-party advertising.
Who we share it with
- Between customers and drivers on a trip: the customer sees the driver's first name, photo, vehicle, rating and live location; the driver sees the customer's name, phone number, addresses, item details and photos.
- Service providers who run parts of the Services for us: Google (Firebase, Cloud and Maps), Stripe (payments and payouts) and our email provider. They may only use the information to provide their service.
- Legal and safety: when required by law, or to protect the safety of anyone, including in response to an emergency.
- Business transfer: if Pullforu is involved in a merger or sale, information may be transferred as part of that deal.
Keeping and deleting your information
We keep your information while your account is open. You can ask us to delete your account at any time on our account deletion page. We'll delete or anonymize your personal information within 30 days, except records we must keep for legal, tax, safety or fraud-prevention reasons (for example payment and trip receipts), which are kept only as long as required.
Your choices
- Update your name, phone and photo in the app.
- Turn off location or notifications in your phone's settings (some features won't work without them).
- Opt out of texts by replying STOP.
Security
We use encryption in transit, access controls and trusted providers to protect your information. No system is perfectly secure, so please keep your password private.
Children
The Services are for people 18 and older. We don't knowingly collect information from children.
Changes
We'll update this page when the policy changes and tell you in the app for important changes.
