Damage Protection Guarantee

If something is damaged or stolen during a trip you booked and paid for through Pullforu, we may compensate you up to $5,000 per trip.

The Guarantee is not insurance. Payments are at Pullforu's sole discretion, and we may change or end the Guarantee at any time. The full rules are in section 8 of our Terms.

How to make a claim

1. Within 48 hours of delivery: report it in the app. Open the trip, tap Help, then "Item damaged". Add photos.
2. Within 30 days: send the complete claim: a description, photos, proof of what the item was worth, and a police report for theft.
3. Keep the item and its packaging until your claim is closed, because we may ask to see them.

What we may pay

• The cost to repair the item, or its replacement value minus depreciation, whichever is less.
• Up to $5,000 per trip.
• If your homeowner's, renter's or other insurance covers the loss, claim from it first. The Guarantee may pay the part it doesn't cover.

What it doesn't cover

• Injuries, medical costs or death. The Guarantee covers property only.
• Water, flood or weather damage.
• Cars, motorcycles, bikes, boats, aircraft or their parts.
• Murphy, pull-down or wall-mounted beds and items attached to a building.
• Antiques, fine art, jewelry, collectibles, heirlooms or items of sentimental value.
• Cash, gift cards, securities, documents, data or software.
• Animals or plants.
• Damage to buildings, floors, walls, doorways, elevators or shared areas.
• Damage caused by your own packing, preparation, loading or unloading (on trips without Driver Assist, you load and unload), or by following your instructions or using your tools.
• Items that weren't described accurately, or prohibited items.
• Normal wear, damage that was already there, mechanical failure, or fragile items (like particleboard furniture) not packed for transport.
• Theft without a police report.
• Cancellations, no-shows and delays.
• Scams, account takeovers and payments made outside Pullforu.
• Hazardous materials or mold.
• Hotels, storage, lost income or other indirect costs.
• Damage caused by anyone acting for you, other than your driver.

Questions? Use the contact form or Help in the app.